a) ‘Vagabond’ and ‘Driftwood’ are trading names of Vagabond Tours Limited having its registered office at Unit 52, Newtown Business and Enterprise Park, Newtownmountkennedy, Wicklow, Ireland and which is incorporated in Ireland with limited liability. Company registration number 352969. In the following Terms and Conditions the term ‘Vagabond’ refers to both Vagabond and Driftwood and any reference to ‘Vagabond’ should be interpreted as also meaning ‘Driftwood’.
b) The ‘client’ is the person or persons who has/have made a confirmed booking with Vagabond.
c) Your statutory rights are not affected by the within Terms and Conditions.
Flexible & Fair: Our Worry-Free Booking Terms
We appreciate that making travel plans is challenging at the moment, so we have introduced a number of terms, effective November 5th 2020, to be as flexible and fair as possible and make booking your Vagabond tour worry-free.
- A reduced deposit of €100 per person secures your place on any tour.
- Unlimited free changes to your booking up to 30 days before your departure date.
- No upfront cost to hold your tour place for 7 days while you make your decision.
- Final payment is not required until 30 days prior to your departure date.
- Tour Balance payments can be made in bitesize chunks to help spread the cost.
- Should it not be possible to travel due to travel restrictions in Ireland or in your Country due to COVID-19 at the time of travel, deferment to a later travel date or our new Flexible Gift Card will be offered in lieu of a refund. Full refunds may be available upon request.
- If, due to COVID travel restrictions we are forced to cancel your tour, Vagabond will offer alternative travel arrangements or a flexible gift card to all guests booked onto the tour or a full refund of the tour price. In these circumstances, no incidental or consequential expenses will be paid by Vagabond
- All other reasons for cancellation by a client will be subject to our regular terms and conditions listed here.
For latest updates regarding the Covid-19/Coronavirus please see our blog post here.
1.1 A booking is accepted by Vagabond, only when we, or our agent have either received a €100 deposit per person and confirmed your booking by email if your booking is made more than 30 days in advance of your tour departure or when we have received payment in full and confirmed your booking by email if your booking is made less than 30 days before your tour departure. No tickets will be issued until full payment has been received.
1.2 On receipt of payment as detailed above, subject to availability and at our discretion, Vagabond will reserve the client a place on a trip. A contract is only made between the client and Vagabond upon the confirmation of your booking and our communication thereof to either you or our travel agent.
1.3 It is a condition of your booking being accepted that each client signs (or has signed on his behalf if under 18) our waiver of liability, a copy of which will be forwarded to you on booking and which must be signed and presented to your Vagabond Representative at the commencement of your tour. Failure to sign a waiver will result in the client’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.
2.1 The price of your ticket does not cover your travel insurance.
2.2 Vagabond strongly recommends that client's purchase comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability, before you travel. Clients should ensure that any activities undertaken during the tour are covered by their travel insurance policy. Please note that some activities may require specific insurance and it is a matter for the client to ascertain this position with their insurer before partaking in any activity. Vagabond reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance. Vagabond accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.
3.1 Cancellation of a client’s booking must be notified in writing to Vagabond. Cancellation charges are calculated on the day when written notification is received by Vagabond. The table below shows the number of days before departure dates that Vagabond receives written confirmation of cancellation, including any surcharges that will be imposed on the client as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges set out below, the client may also incur cancellation fees in respect of any third party suppliers booked by the client in association with a Vagabond Tour.
We have enacted the following temporary changes to our cancellation policy in light of the Covid-19/Coronavirus situation:
|Notification Period||Normal Terms|
Deposit is non refundable (can be deferred to another tour).
Full refund (excl. deposit)
|30 Days or Less||
Deposit is non-refundable (cannot be deferred to another tour).
3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.
3.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy, this is entirely a matter between the client and their insurer.
3.4 If the client wishes to change to an alternative departure date, this must be done with a minimum of 30 days notice. Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the client in these circumstances.
4.1 It is the full responsibility of the client to check the accuracy of the dates booked upon receipt of their travel documents
Changes by Us
5.1 Any increase in price will be notified to Vagabond agents, and on our website. Vagabond will endeavour to remove all out of date promotional material.
5.2 Vagabond reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.
5.3 Vagabond itineraries are deliberately flexible and if possible the requirements of individual groups and clients will be facilitated. Vagabond reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Vagabond also reserves the right to use alternative vehicles to those advertised on our website.
5.4 In the event of a tour cancellation by Vagabond, Vagabond will offer a full refund of the tour price only, less any non-refundable elements, or alternative travel arrangements to all clients booked onto the tour. In these circumstances, no incidental or consequential expenses will be paid by Vagabond.
5.5 If access to any county/country or area is prohibited for reasons beyond Vagabond’s control the client will be entitled to a refund only if Vagabond cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rata based on the total number of tour days and the number of tour days already travelled.
6.1 Tickets can only be used by the client to whom the ticket was issued; no other person can use the ticket in any circumstances.
6.2 The ticket must be produced at any time at the request of a Vagabond Representative, and the client may also be asked to produce valid photo identification.
7.1 The client must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the client does not, they may be asked to surrender their Vagabond ticket which may be cancelled without refund.
7.2 In the interest of safety there may be times when the Vagabond representative has to make a decision. It is a condition of booking that the client must comply with the authority and decisions of the appointed Vagabond representative. If the client does not comply with the Vagabond representative and is not compatible with the general enjoyment and well being of the other members of the tour, Vagabond reserves the right to exclude the client from continuing the tour. In such a case, Vagabond will not be liable for any refund, compensation or any additional costs incurred by the client. Vagabond cannot accept responsibility for the behaviour of others on tour or for any activities that are curtailed as a result.
Holiday Details and Conditions
8.1 Our Vagabond tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands. You must complete a waiver as detailed above before commencement of the tour confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware in this regard that participation in each individual activity is a matter for the client on a day to day basis during the tour. If you do not want to participate in a particular activity, please let the Vagabond Representative know.
8.2 Vagabond assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
8.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.
8.4 It is the responsibility of the client to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.
8.5 The client agrees that Vagabond may take photographs and films of the client while on the tour and that these may be used in Vagabond brochures, on our website and/or advertising without obtaining further consent or payment in respect of such photographs or films. From time to time Vagabond engages in promotional /advertising activity with reputable agencies such as Failte, Tourism Ireland, Travel Agents and Tour Operators to promote Vagabond and Ireland. The client agrees that Vagabond may use photographs and films taken on tour in promotional /advertising activity with Failte, Tourism Ireland, Travel Agents and Tour Operators.
8.6 Should the client have a complaint in respect of the tour, they should inform the Vagabond representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days period will not be considered by Vagabond. If the client chooses to write to Vagabond via the Internet, please include a home address to reply to in writing. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
8.7 The contract and all matters arising in respect hereof shall be subject to Irish law and the jurisdiction of the Irish Courts, unless we agree otherwise in writing.
8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
8.9 If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.
8.10 Clients must be aged 18 years and over but Vagabond may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that Vagabond may deem appropriate.
8.11You agree that the sole remedy for any default by Vagabond arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Vagabond shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if Vagabond has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
8.12 Pets are not allowed on Vagabond or Driftwood tours. If you need to bring a service dog, Vagabond Tours must be notified before you book your tour. Vagabond Tours may not be able to accommodate this request due to accommodation restrictions and considerations of other passengers.
8.13 For people with mobility issues, we would recommend our Driftwood tours. The walks on the Driftwood tours are generally more like strolls and there are no long hikes. They are quite manageable and we would be happy to advise you further as to the suitability of each tour before booking. The vehicles are also lower to the ground and easier to get in and out of. Our mini coaches are not wheelchair accessible so you must be able to get on and off the coach unaided or have someone come on tour to help you. A light-weight foldable wheelchair can sometimes be stowed in the luggage compartment but our tours are not suitable for larger wheelchairs or mobility scooters. You must advise us before booking a tour that you will be using a wheelchair or other mobility aids.
Weather Conditions & Force Majeure
9.1 The client accepts that certain activities and aspects of Vagabond tours are weather dependent and that under no circumstances can Vagabond be held responsible for weather conditions.
Vagabond will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under these terms and conditions to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Vagabond, including without limitation acts of God, pandemics, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.
If Vagabond and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Vagabond has investigated the prevailing situation, as it deems fit, it shall remain in Vagabond’s sole and absolute discretion whether to commence or proceed with a tour.
In the event that a tour has to be cancelled due to Force Majeure then the client will be offered an alternative tour at no extra cost. If this is not possible then the cancellation policy at paragraph 3 above will be applied.
No Smoking Policy
10.1 Vagabond operates a no-smoking policy on all its vehicles.
11.1 The booking conditions detailed herein together with the Waiver of Liability contain the entire contract between the client and Vagabond. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised Director of Vagabond.
11.2 The client’s contract is with Vagabond as the tour operating company. At any time and at Vagabond’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which Vagabond may then specify, as if the client had agreed the provisions directly with that company or person in the first place as well as agreeing them with Vagabond. Vagabond may, at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.
11.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst Vagabond cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Vagabond will give every assistance to the client in helping to resolve any reasonable dispute.
11.4 Many of the accommodation arrangements referred to on our website are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such, any contracts are undertaken directly between you and the third party accommodation provider. All such arrangements are made independently of Vagabond, regardless of any help and assistance which Vagabond may provide in securing such arrangements.
11.5 Many activity and outdoor pursuits arrangements referred to on our website are provided independently by third party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such any contracts are undertaken directly between you and the third party activity and outdoor pursuits provider. All such arrangements are made independently of Vagabond, regardless of any help and assistance which Vagabond may provide in securing such arrangements.
11.6 Please note that no airline, carrier or third party service provider depicted or recommended on our website, by virtue of their endorsement of our website, represents themselves either as contracting with or having any legal relationship with Vagabond.
12.1 All Vagabond and Driftwood tours are operated by: Vagabond Tours Limited, Unit 52, Newtown Business and Enterprise Park, Wicklow, A63 PA07. Registered in Ireland.
12.2 These terms and conditions are valid for all reservations made through 2019, 2020 and 2021.
Updating of Terms and Conditions
13.1 Vagabond Tours Limited reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.
14.1 Your Gift Card can be used in part or in full to book a Vagabond or Driftwood tour. However all bookings are subject to availability. Vagabond Tours Ltd. main terms and conditions also apply.
14.2 More than one Gift Card can be redeemed against a tour.
14.3 Please contact us directly to redeem your Gift Card as this service is not currently available online.
14.4 Please quote the reference number on the Gift Card when redeeming your Gift Card.
14.5 This Gift Card is intended solely for the use of the named holder or a designated third party. Please get in touch to let us know of any name change, quoting the card reference number.
14.6 This Gift Card may not be exchanged for cash and is non-transferable (unless advised) or refundable.
14.7 There is no expiry date on our Gift Cards.