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Great Place To Work Certified logo with Vagabond Tours team

We're proud to be a Certified Great Place To Work 2023-2024

  • 💻 Hybrid Working Model
  • 🏥 Private Healthcare
  • 🎓 Professional Development
  • 💰 Competitive Salary
  • 👴🏼 Pension Plan
  • 🚲 Bike-To-Work Scheme
  • 🏓 Ping Pong Table

Share Your CV With Us: info@vagabond.ie

Sales & Reservation Executive

If you love Ireland and enjoy the challenge of sales, why not consider an exciting career with Vagabond Tours?

You’ll be joining a family-owned success story.

Vagabond Tours is an independent Wicklow company that was recently ranked among the world’s best tour operators.

Our 5-15 day small-group tours visit the most beautiful corners of Ireland in a fleet of customised Mercedes tour vehicles.

Read on to learn why you should consider joining our Sales & Reservations team…

An Adventurous New Challenge...

Our Sales & Reservation team are the backbone of our guest experience.

You’ll not only be representing us, you’ll be an ambassador for Ireland itself.

Travel Expert.

Friendly Voice.

Information Guru.

Problem-Solver.

Your role will encompass all of the above — and more — as our crucial, first point of contact for future customers and current guests.

Earn a competitive salary and develop your career as you introduce people from all around the world to Ireland.

Work With Purpose

We expect you to bring your values with you to work.

As Ireland’s first travel B Corp, we are committed to best practice as a business, environmentally, with our guests, our team and our suppliers around Ireland.

At VagaHQ in Ireland, we look for more sustainable ways of doing things every day.

That spirit runs from the sustainably-traded beans in our coffee machine to the solar panels on the roof and the EV charging point.

How can we do better? We’ll expect your creative ideas from day one.

Happy Days

Flexibility and a healthy work-life balance are built-in to the package at Vagabond Tours.

Do more of the things you love — like learning new skills and connecting with new people from around the world — every day of your Vagabond career.

Here are just a few of the skills we’ll help you develop at Vagabond:

  • Sales Techniques
  • Effective Organisation
  • Improved Communication

We like to say, no two Vagabond tours are the same. The same goes for your working day!

Our guests can be aged 8-88. They may want an active bike tour or a family tour of their ancestors’ castle.

On any given day, you may be in touch with our team of VagaGuides or contributing your ideas and experience to a cross-department meeting.

You’re In Good Company

Joining us means joining a community of friendly and experienced colleagues.

We're proud to be a Certified Great Place To Work 2023-2024.

We pride ourselves at Vagabond Tours for pooling our knowledge, being accessible to each other, learning new skills together and improving Ireland (and the world).

We work hard but also place genuine value on having fun.

The end-of-season get-togethers are legendary and the ping-pong table is always open!

A Windswept & Interesting Career

As a core part of our Sales & Reservations team, you’ll give our guests the ultimate gift; golden memories and life-changing experiences.

It’s not unusual for guests to return to Ireland for a second, third or even fourth Vagabond tour.

We will ensure you are fully tooled-up, trained-up and confident enough to help these happy (and valuable) customers make their return trips.

Even better, your development in our team is the perfect launchpad for a career in the interesting and international tourism industry.

Responsibilities

As a Vagabond Tours Sales & Reservation Executive you will:

  • Manage each lead throughout the customer journey using a structured lead management process.
  • Using a blend of the company booking and CRM systems, enter guest details as required for tracking, visibility and tour allocation.
  • Liaise with the Operations team to ensure the right people are on the right tour at the right time and in the right place.
  • Prepare documents for each tour, outlining hotels, guest details and activities planned or booked.
  • Book accommodations and activities, as requested.
  • Participate in and/or lead cross-department projects. For example, our sustainability Green Team.

Personal Attributes

You will have these personal attributes:

  • Good organisation, task-oriented with an eye for detail.
  • Be results-driven as measured against company KPIs, self-motivated and a strong team player.
  • Enjoy the thrill that comes with converting an early lead to a fully-paid up and happy customer.
  • Fluent in English with a personable written and verbal communication style.
  • Have high standards and be described as someone who gives 100%.
  • Enjoy being part of a dynamic, fun team that strives for the best but, at the same, appreciates that a good sense of humour can save the day!

Skills

You may have these desired skills:

  • 1-2 years’ experience working in a busy customer facing role, ideally in the tourism or hospitality sector.
  • Excellent all-round computer skills. Be familiar and comfortable with the use of Google (including Google docs and sheets), Microsoft Outlook and Office Suite.
  • Experience using a CRM system such as Zoho, Hubspot or Salesforce. This is desired but not essential.
  • Experience using a booking/reservation system is also desired but not essential.

Compensation & Other Details

In return you will receive:

  • A salary commensurate with experience
  • A bonus on achievement of KPIs and company budget
  • Training in company systems
  • 20 days annual leave
  • Healthcare
  • Employer contribution to private pension

Reporting to the Sales Supervisor, this full-time permanent role is based at our offices at Newtownmountkennedy, Co. Wicklow.

Hours: 35 hours per week. Our standard working day is normally 9.30am to 5.30pm but flexible working arrangements, including a mix of office and remote working, is possible.

Vagabond Tours is an Equal Opportunities employer

Do you have the drive, enthusiasm, skills — and humour — we’re looking for?

If so, please apply via john@vagabond.ie including a cover letter and your latest CV.


Adventure Tours Driver-Guide

If you love Ireland and want to do more of the things you’re passionate about, why not consider an exciting new lifestyle and career change with Vagabond Tours?

  • ✔️ Fresh air.
  • ✔️ Exploring Ireland.
  • ✔️ Outdoor activity and adventure.
  • ✔️ New skills.
  • ✔️ Being part of an awesome team within a company that strives to be a truly sustainable and rewarding employer.

Read on to find out why becoming a VagaGuide might be just the change you’re seeking.

An Adventurous New Career...

You’re not a tour guide with Vagabond, you’re a VagaGuide.

VagaGuides are the superheroes of every guest experience.

How do we know this? Because our 5-star TripAdvisor and TrustPilot reviewers keep on telling us how much they loved their guides.

What Is A VagaGuide?

Leader.

Storyteller.

Navigator.

Problem-solver.

As a VagaGuide, you’ll become all of the above while leading our 5-12 day small-group tours to Ireland's most beautiful and little-known corners.

Group of tour guides in Ireland

Earn a competitive salary — plus tips! — explaining Irish history, culture and nature to guests while driving our fleet of customised 4x4 Mercedes tour vehicles.

Work With Purpose

We expect you to bring your values with you to work.

As Ireland’s first travel B Corp, we are committed to best practice as a business, environmentally, with our customers, our team and our suppliers around Ireland.

Our sister company, Sustainable Travel Network, is Ireland’s leading sustainability certification body.

At VagaHQ in Ireland, we look for more sustainable ways of doing things every day.

That spirit runs from the sustainably-traded beans in our coffee machine to the solar panels on the roof and the EV charging point.

We exchange sustainability ideas with our guests on tour as well as via our blogs and social media.

How can we do better? We’ll expect your creative ideas from day one.

Happy Days

Forget about 9 to 5.

Flexibility and a healthy work-life balance are built-in to the package at Vagabond Tours.

Do more of the things you love — like connecting with new people from around the world — every day of your Vagabond career.

Here are just a few of the skills you’ll learn with Vagabond:

  • ✔️ Leadership
  • ✔️ Resilience
  • ✔️ Organisation
  • ✔️ Communication

There’s no such thing as a typical day. Our guests can be aged 8-88. Our tour itineraries and destinations are famously flexible.

We like to say, no two Vagabond tours are the same. The same goes for your working day!

You’re In Good Company

Becoming a VagaGuide means joining a community of friendly and experienced colleagues.

We pride ourselves at Vagabond Tours for pooling our knowledge, being accessible to each other, learning new skills together and improving Ireland (and the world).

We work hard but also place genuine value on having fun.

The end-of-season get-togethers are legendary and the ping-pong table is always open!

A Windswept & Interesting Career

You’ll not only be representing us as a VagaGuide, you’ll be an ambassador for Ireland itself.

Give our guests the ultimate gift; golden memories and life-changing experiences.

It’s not unusual for guests to return to Ireland for a second, third or even fourth Vagabond tour, based largely on their positive experience with a VagaGuide.

Even better, your development as a VagaGuide could be the perfect launchpad for a rewarding career in tourism.

Meet our current team of VagaGuide tour guides

The Role

Our tours come in two distinct styles:

VagaGuides are expected to deliver both experiences to guests.

No matter which tour style you lead, we are passionate about the fantastic experience delivered to our guests, requiring the highest level of dedication and professionalism from all our team.

In return, we invest considerable time and effort into developing people into our guiding roles.

Our customers come from all over the world and across a wide spectrum of ages and backgrounds. But what they have in common is that they are all here to relax, unwind and enjoy Ireland.

Each Vagabond or Driftwood Tour lasts between 5-12 days. It is hard work and you will be away from home, but it is also great fun, a healthy way of life and very rewarding (you also get a great tan).

Plus the pay is OK too. (Season runs from mid-March to the end of October).

Duties

Duties include but are not limited to:

  • Preparation of vehicle for trip including
  • Ensure it is clean, has all required kit and equipment
  • Performing and submitting morning and evening checks
  • Ensuring vehicle is kept in a roadworthy condition throughout the tour and timely reporting of defects
  • Safety (including safe driving) and contentment of your groups
  • Excellent all round knowledge of Ireland - history, culture, education, economy and Irish life in general.

On tour:

  • Embarking guests and their luggage each morning
  • Full delivery of tour information throughout tour
  • Organising activities, walks etc on tour
  • Accompanying customers on walks and at attractions
  • Checking in guests to accommodations at end of each day
  • Ensuring all admin tasks are completed in a timely fashion (e.g., double checking accommodation allocation)
  • Timely reporting of all incidents involving customers or which may impact on the company
  • Cleaning of vehicles to expected standard

Post tour:

  • Cleaning vehicle inside and out
  • Ensuring all vehicle fluids are topped up (fuel, oil, water, additives, coolant and brake fluid)
  • Post tour vehicle checks
  • Other duties as required: These may vary, and activities outside the role of driver-guide would be optional.

Requirements

Class D or D1 Passenger Carrying Vehicle Licence - If you are looking for work for the 2023 and 2024 season, don't yet have a D or D1 licence, but have begun the process, then feel free to apply. (Vagabond will also partially assist financially with the cost obtaining the D1 licence. This support is paid after the successful applicant’s first touring season).

Tourism or touring experience would be an advantage but not essential. Customer service experience is also handy.

A ‘People Person’- Patient, outgoing, independent, with initiative, reliable, punctual, personable. You don’t have to be the life and soul of the party, but good interpersonal skills are a must.

Training

  • Successful candidates will be provided with extensive training including:
  • 4-5 weeks in house training, including
  • Team Training Week (great craic)
  • On the road training (also great craic)
  • Further training, if required:
  • First aid training
  • Manual Handling
  • Lowland Leader or Mountain skills training

Do you have the drive, enthusiasm, skills (and humour) we’re looking for?

If so, please email info@vagabond.ie with your cover letter and CV.

IMPORTANT!

Please only apply as a tour guide if you already hold a D or D1 bus licence and CPCs, or have already started working towards getting your licence.

Apply For A Job

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What Makes Us Tick?

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Read how Vagabond was founded — and where we're headed — on the About Us page.

What Is Responsible Tourism?

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Respect for our planet and its people lies at the heart of our responsible tourism mission.

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