The VagaPledge - Our Guarantee Of The Best Ireland Tours

We are always looking to improve. We strive to be the best by learning and improving our company and our offering year-by-year.

Our VagaPledge To You

This Is Our Pledge..

1. Outstanding Customer Experience

From your very first contact with Vagabond, we will strive to deliver an outstanding travel experience, right up until our final goodbye at journey’s end.

» We do our utmost to ensure the tour you choose matches your needs

» Our VagaGuides offer honest and professional customer service from the moment you first step onboard

» We prioritise fun while on tour and, afterwards, we aim for high levels of after-sales service

How do we measure success? Our goal is to maintain our 5 star rating of verified reviews on both TripAdvisor and Feefo

READ RECENT REVIEWS

Tour group waving from a bridge in Ireland

Best Vacation Ever

"Our 12 Day Vagabond Giant Irish Adventure Tour with Henry was unbelievable, there is no better way to see Ireland than Vagabond.

With our small group, backroad shortcuts, and superior service we could not be more happy with Vagabond."

69SteveS, PA, USA via TripAdvisor

2. Fairness & Flexibility

Our goal is to be fair and flexible to you both before and after you book with us.

» We offer a flat €100 deposit rate and unlimited changes to your booking as part of our flexible booking terms.

» We have adapted our Terms and Conditions to better suit your needs in these unpredictable times.

» Book with confidence in our long-term viability. We are a strong and stable tourism business, long-established, professionally managed and financially sound.

How do we measure success? We will listen to feedback and earn outstanding reviews.

read our flexi-terms

Two horseback riders on a beach in Ireland

Wonderful Service

"Even though I haven't traveled with Vagabond, I have to let everyone know that they have been exceptional to work with.

My booking and payment was easy, I have called them on two occasions and my phone calls were returned promptly the next day...

I could not ask for better service during what I know is also a difficult time for their company. I appreciate it and definitely recommend them!"

TripAdvisor - April 2020

3. Safe Travels

We will exceed all international health, safety and quality standards, with exceptional tour vehicles and highly trained staff.

» We invest heavily in the best possible equipment and training, always looking to improve our systems, procedures and skills.

» All our permanent staff are trained in Ireland's Covid-19 Safety Charter for tourism businesses.

» Best of all, safety won't impact enjoyment of your tour. You'll be too busy having fun!

How do we measure success? We aim to maintain our excellent safety record.

LEARN MORE ABOUT SAFE TRAVELs

Tour group beside tour vehicle in Ireland

Safe and Sound

"I can't say enough good things about Vagabond Tours of Ireland. They did a great job of taking care of us from the moment we booked until they delivered us safe and sound after the tour

The guides (we had Darran and Sean) were great, and we all seemed to click well as a group. We really appreciated the fun and special little adventures they took us to see"

Zaguast, IN, USA via TripAdvisor

4. Leaders in Reponsible Tourism

Like you, we want our children (and grandchildren) to be able to enjoy authentic travel experiences into the future.

» We will lead the drive for responsible and sustainable tourism, delivering long-term benefits to both the planet and our local community.

» We are continually learning. Each year we'll make changes to our operations that make a lasting difference.

» Our hope is that, by trying to do the right thing, we inspire others to do the same.

How will we measure success? We are certified by BCorp and aim to maintain or improve our score each year.

OUR RESPONSIBLE TOURISM MISSION

Blue Spring Gentian wildflowers growing in Ireland

Respect For The Land

"Vagabond has made great effort to reduce their environmental impact. Water bottles were provided, as were recyclable coffee go cups.

I really appreciated their respect for the beautiful land we were touring."

Adventure138611 via TripAdvisor

The VagaPledge - Our Promise To You